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One of the primary tasks of the ALP Group is ensuring the highest quality indicators for the projects and services that the company provides.
In the performance of implementation, support and assistance projects, ALP Group maintains constant quality control. A quality monitoring system designed to meet ISO 9000 standards is operational at ALP Group.
The quality control division maintains constant monitoring of the quality of services, including:
- conducting internal project audits;
- conducting internal audits of documented procedures;
- monitoring satisfaction of the terms of the Service Level Agreement (SLA);
- evaluation of client satisfaction.
Based on monitoring results, systemic problems are revealed and corrective action is taken. Reports on the results of internal audits, client employee surveys and corrective action are presented to ALP Group management.
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