/* One calm ALP surface: channel colours appear only in their original marks. */
.ai-inbox{container-type:inline-size;container-name:agent-inbox;font:400 15px/1.5 Arial,sans-serif;color:#213653;position:relative;min-width:0}
.ai-inbox *{box-sizing:border-box}.ai-inbox button,.ai-inbox input,.ai-inbox textarea,.ai-inbox select{font:inherit}
.ai-inbox button{cursor:pointer}.ai-inbox button:disabled{cursor:not-allowed;opacity:.5}
.ai-inbox button:focus-visible,.ai-inbox input:focus-visible,.ai-inbox textarea:focus-visible,.ai-inbox select:focus-visible{outline:3px solid #8ab8f2;outline-offset:2px}
.ai-inbox h2{font-size:18px;font-weight:600;line-height:1.4;margin:0}.ai-inbox h3{font-size:15px;font-weight:600;line-height:1.4;margin:0}
.ai-inbox input,.ai-inbox select,.ai-inbox textarea{max-width:100%;min-width:0;border:1px solid #dce4ef;border-radius:8px;background:#fff;color:#213653;padding:9px 11px;min-height:42px}
.ai-inbox textarea{resize:vertical}.ai-inbox-grid{display:grid;grid-template-columns:minmax(220px,.88fr) minmax(330px,1.65fr) minmax(220px,.92fr);border:1px solid #e0e7f1;border-radius:14px;overflow:hidden;background:#fff;height:min(760px,calc(100dvh - 230px));min-height:520px}
.ai-list,.ai-thread,.ai-customer{min-width:0;min-height:0;display:flex;flex-direction:column}.ai-list,.ai-thread{border-right:1px solid #e4eaf2}.ai-list>header,.ai-customer>header{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:17px 15px}
.ai-button{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:40px;border:1px solid #dce4ef;border-radius:8px;padding:8px 11px;background:white;color:#2c588d;font-size:14px!important;line-height:1.35;text-align:center;white-space:normal}
.ai-button:hover{background:#f1f6fd}.ai-button.primary{background:#2769c7;border-color:#2769c7;color:white}.ai-button.primary:hover{background:#215bab}
.ai-search{padding:0 12px 12px;border-bottom:1px solid #e5eaf1}.ai-search>input{width:100%;font-size:14px}.ai-filter-line{display:flex;gap:7px;align-items:center;margin-top:10px;flex-wrap:wrap}.ai-filter-line select{flex:1;min-width:95px;padding:7px;font-size:13px;min-height:38px}.ai-filter-line select:first-child{flex-basis:100%}.ai-filter-line>.ai-channel-logo,.ai-filter-line>.ai-channel-own{width:22px;height:22px}
.ai-conversations{overflow:auto;flex:1;overscroll-behavior:contain}.ai-list>.ai-button{margin:12px}.ai-conversation{display:flex;gap:9px;width:100%;padding:14px 12px;border:0;border-bottom:1px solid #edf1f6;border-left:3px solid transparent;background:#fff;text-align:left;color:inherit}.ai-conversation:hover{background:#f6f9fd}.ai-conversation.selected{background:#edf4ff;border-left-color:#2d70ce}.ai-conversation-copy{min-width:0;flex:1}.ai-name-line{display:flex;justify-content:space-between;align-items:center;gap:6px}.ai-name-line strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-weight:600}.ai-name-line time{font-size:13px;color:#7e8ba0;flex:none}.ai-preview{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#6c7e95;margin:5px 0;font-size:14px}.ai-avatar{display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;flex:none;background:#eaf0f8;color:#536f92;border-radius:50%;font-size:14px;font-weight:600}
.ai-conversation-meta{display:flex;align-items:center;gap:6px;font-size:13px;color:#667b96;margin:7px 0}.ai-channel-logo{display:inline-block;width:24px;height:24px;object-fit:contain;flex:none}.ai-channel-own{display:inline-flex;justify-content:center;align-items:center;width:27px;height:27px;border-radius:7px;background:#eaf1fc;color:#2b619f;flex:none;font-size:11px;font-weight:700;letter-spacing:-.3px}.ai-unread{margin-left:auto;border-radius:12px;padding:0 7px;color:white;background:#3476cc;font-size:13px;line-height:21px;min-width:21px;text-align:center}
.ai-mode{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:#64778e;line-height:1.45}.ai-mode:before{content:'';display:inline-block;border-radius:50%;width:7px;height:7px;background:#899db8;flex:none}.ai-mode.ai:before{background:#4b9979}.ai-mode.human:before{background:#3776bf}.ai-mode.waiting:before{background:#d18e37}.ai-mode.waiting{color:#996522}
.ai-thread-heading{padding:15px;border-bottom:1px solid #e4eaf2}.ai-thread-title{display:flex;gap:10px;align-items:center}.ai-thread-title>div{flex:1;min-width:0}.ai-thread-title h2{overflow-wrap:anywhere}.ai-active-channel{display:flex;align-items:center;gap:6px;margin-top:4px;font-size:13px;color:#70829a}.ai-active-channel .ai-channel-logo{width:19px;height:19px}.ai-active-channel .ai-channel-own{width:22px;height:22px;font-size:10px}.ai-ownership{display:flex;justify-content:space-between;gap:8px;align-items:center;margin-top:13px}.ai-ownership .ai-button{min-height:35px;padding:6px 9px}.ai-escalation{font-size:13px;color:#8a672e;padding-top:10px!important;overflow-wrap:anywhere}
.ai-messages{flex:1;overflow:auto;padding:18px 15px;display:flex;flex-direction:column;gap:14px;background:#f7f9fc;overscroll-behavior:contain}.ai-message{max-width:92%;padding:11px 13px;border:1px solid #e2e8f1;border-radius:12px;background:#fff;align-self:flex-start;min-width:120px}.ai-message header{display:flex;align-items:center;gap:6px;flex-wrap:wrap;color:#6e819a;font-size:13px;line-height:1.45;margin-bottom:7px}.ai-message header strong{font-weight:600;color:#4b6485;overflow-wrap:anywhere}.ai-message header time{margin-left:auto;font-size:13px;color:#8a98aa}.ai-message p{white-space:pre-wrap;overflow-wrap:anywhere;margin:0;font-size:15px;line-height:1.55}.ai-message.employee,.ai-message.ai{align-self:flex-end;background:#eaf2ff;border-color:#dae6f8}.ai-message.ai{background:#edf5f3;border-color:#dceae6}.ai-message.note{max-width:100%;align-self:stretch;background:#fff9e9;border-color:#f0e7ce}.ai-message.system{max-width:100%;align-self:center;background:transparent;border:0;text-align:center;color:#78899f;padding:4px}.ai-message.system header{justify-content:center}.ai-message.system header time{margin-left:0}.ai-message.system p{font-size:13px}.ai-delivery{display:block;text-align:right;font-size:13px;margin-top:6px;color:#70839b}.ai-delivery.failed,.ai-delivery.unknown{color:#ae643d}.ai-attachment{display:block;margin-top:7px;border-top:1px solid #e4eaf3;padding-top:7px;color:#516f96;font-size:13px;overflow-wrap:anywhere}
.ai-composer{padding:12px 15px;border-top:1px solid #e4eaf2;background:white}.ai-compose-mode{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:10px}.ai-compose-mode button{padding:5px 0;border:0;background:none;font-size:14px;color:#7a8ca4;border-bottom:2px solid transparent}.ai-compose-mode button[aria-pressed=true]{color:#2967b9;border-bottom-color:#2967b9}.ai-reply-channel{display:flex;align-items:center;gap:7px;font-size:13px;color:#6a7f9a;margin-bottom:8px}.ai-reply-channel select{font-size:13px;min-height:34px;padding:5px 8px;max-width:190px}.ai-composer textarea{width:100%;font-size:15px;min-height:76px;max-height:180px}.ai-note-help{font-size:13px;color:#8a7546;margin-bottom:8px!important}.ai-compose-footer{display:flex;justify-content:space-between;gap:10px;align-items:center;margin-top:9px}.ai-compose-footer>span{font-size:13px;color:#8290a3;line-height:1.4}.ai-compose-footer .ai-button{flex:none}
.ai-customer{overflow:auto;padding:0 15px 18px;overscroll-behavior:contain}.ai-customer>header{padding:17px 0}.ai-customer-name{display:flex;align-items:center;gap:11px;margin-bottom:15px;overflow-wrap:anywhere}.ai-customer-name .ai-avatar{height:43px;width:43px}.ai-customer h3{margin-top:18px;margin-bottom:9px}.ai-customer-name h3{margin:0;font-size:17px}.ai-customer-fields,.ai-context-record dl{margin:0;font-size:14px}.ai-customer-fields>div,.ai-context-record dl>div{display:flex;justify-content:space-between;gap:10px;margin-bottom:8px}.ai-customer dt,.ai-context-record dt{color:#7c8ca3;flex:none;font-size:13px;max-width:45%;overflow-wrap:anywhere}.ai-customer dd,.ai-context-record dd{margin:0;text-align:right;overflow-wrap:anywhere;min-width:0}.ai-assignment{display:flex;gap:6px;margin:8px 0}.ai-assignment select{width:100%;min-width:0;font-size:13px;padding:6px}.ai-assignment .ai-button{font-size:13px!important;padding:7px}.ai-tags{display:flex;gap:5px;flex-wrap:wrap;color:#8293aa;font-size:13px}.ai-tags span{display:inline-flex;padding:3px 7px;background:#f0f4fa;border-radius:5px;color:#6d819d}.ai-identities{display:flex;gap:7px;flex-wrap:wrap}.ai-identities>span{display:flex;align-items:center;gap:5px;padding:5px 7px;border:1px solid #e3e9f3;border-radius:7px;font-size:13px}.ai-identities>span.active{border-color:#8cb6ed;background:#f4f8ff}.ai-identities .ai-channel-logo{width:19px;height:19px}.ai-identities .ai-channel-own{width:21px;height:21px;font-size:10px}.ai-context-record{border:1px solid #e3eaf3;border-radius:9px;margin-bottom:10px;padding:11px;font-size:14px}.ai-context-record>strong{display:block;font-weight:600}.ai-record-state{display:inline-block;padding:2px 6px;font-size:13px;color:#7286a0;background:#edf2f8;border-radius:5px;margin:6px 0 9px}.ai-context-record time{font-size:13px;color:#8a9aae}.ai-context-record dl>div{flex-wrap:wrap}.ai-muted{font-size:14px;color:#8293a9}.ai-actions{display:flex;flex-direction:column;gap:7px}.ai-actions .ai-button{justify-content:flex-start;text-align:left}
.ai-empty{display:flex;flex:1;min-height:180px;align-items:center;justify-content:center;flex-direction:column;text-align:center;gap:12px;padding:22px;color:#71839b}.ai-empty>span{font-size:34px;color:#7392b9}.ai-empty h3{font-size:16px;color:#516d91;margin:0}.ai-empty p{font-size:14px;line-height:1.6;max-width:280px;margin:0}.ai-error,.ai-notice{padding:12px 15px;border-radius:8px;font-size:14px;margin-bottom:12px!important}.ai-error{color:#a34d43;background:#fff0ed;border:1px solid #f0d8d2}.ai-notice{color:#34745f;background:#edf6f2;border:1px solid #dcece5}
.ai-modal-shade{position:fixed;inset:0;z-index:2000;background:#1f355d66;display:flex;align-items:center;justify-content:center;padding:20px}.ai-modal{background:#fff;border:1px solid #dfe7f0;border-radius:15px;width:min(520px,100%);max-height:90dvh;overflow:auto;padding:23px;box-shadow:0 15px 70px #12284333}.ai-modal>header{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-bottom:18px}.ai-modal form{display:flex;flex-direction:column;gap:15px}.ai-modal form>p{font-size:14px;color:#7e8fa5}.ai-modal label{display:flex;flex-direction:column;gap:6px;font-size:14px;font-weight:600}.ai-modal label input,.ai-modal label textarea,.ai-modal label select{font-weight:400;width:100%}.ai-modal .ai-check{display:flex;flex-direction:row;align-items:center;font-weight:400}.ai-check input{width:18px!important;min-height:18px;flex:none}.ai-modal footer{display:flex;justify-content:flex-end;gap:8px}.ai-mobile,[data-inbox-mobile]{display:none!important}
@media(max-width:1150px) and (min-width:901px){.ai-inbox-grid{grid-template-columns:minmax(175px,.85fr) minmax(265px,1.45fr) minmax(190px,.95fr);height:calc(100dvh - 200px);min-height:510px}.ai-conversation{padding:11px 8px;gap:6px}.ai-conversation>.ai-avatar{display:none}.ai-list>header,.ai-customer>header{padding-top:13px;padding-bottom:13px}.ai-list>header{padding-left:10px;padding-right:10px}.ai-thread-heading,.ai-composer{padding:12px}.ai-customer{padding-left:11px;padding-right:11px}.ai-name-line{flex-wrap:wrap}.ai-name-line time{font-size:13px}.ai-customer-fields>div{flex-wrap:wrap;gap:3px}.ai-customer dd{text-align:left}.ai-assignment{flex-direction:column}.ai-search{padding:0 8px 10px}.ai-list h2{font-size:16px}.ai-list>header .ai-button{font-size:13px!important;padding:5px;min-height:34px}}
@container agent-inbox (max-width:1100px){.ai-inbox-grid{display:block;height:calc(100dvh - 190px);min-height:460px;border-radius:11px}.ai-list,.ai-thread,.ai-customer{height:100%;border-right:0}.ai-inbox [data-inbox-panel]{display:none}.ai-inbox[data-panel=list] [data-inbox-panel=list],.ai-inbox[data-panel=thread] [data-inbox-panel=thread],.ai-inbox[data-panel=customer] [data-inbox-panel=customer]{display:flex}.ai-mobile,[data-inbox-mobile]{display:inline-flex!important}.ai-thread-title{flex-wrap:wrap;gap:8px}.ai-thread-title>.ai-avatar{display:none}.ai-thread-title>.ai-button{min-height:36px;font-size:13px!important;padding:6px}.ai-thread-title>div{min-width:130px}.ai-thread-title h2{font-size:17px}.ai-customer>header{justify-content:flex-start}.ai-customer-fields{font-size:15px}.ai-customer-fields>div{margin-bottom:12px}.ai-customer{padding-left:18px;padding-right:18px}.ai-message{max-width:95%}.ai-messages{padding:15px 12px}.ai-customer>.ai-actions{display:grid;grid-template-columns:1fr 1fr}.ai-customer dd{max-width:65%}.ai-filter-line{flex-wrap:nowrap}.ai-filter-line select:first-child{flex-basis:auto}.ai-name-line time{font-size:13px}.ai-modal-shade{padding:12px}.ai-modal{padding:18px}}
@media(prefers-reduced-motion:reduce){.ai-inbox *{scroll-behavior:auto}}

.ai-merge-suggestions{border:1px solid #e0e8f2;border-radius:9px;padding:12px;margin:16px 0}.ai-merge-suggestions article{padding:10px 0;border-top:1px solid #e0e8f2}.ai-merge-suggestions p{overflow-wrap:anywhere}.ai-merge-suggestions .ai-button{margin:3px}.ai-actions a.ai-button{text-decoration:none}

.ai-inbox button,.ai-inbox input,.ai-inbox select{min-height:44px}.ai-conversation.selected .ai-name-line strong{color:var(--blue,#087cfa)}